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EdFed's Customer Service and Benefits are Second to None
 
These days it seems like you are always talking to voice recordings. Anytime you call a large company, for any reason, chances are that you will go through an automated system and wait for several minutes while you are placed on hold for the "next available representative." Eventually, (if you remembered to call on the right day, at the right time when business is slow) you talk to a person that has no idea what is going on with your account. This is due to the simple fact they have never looked at your account or heard your name even uttered before you called.

Talk to A LIVE Person with EdFed

Fortunately, with EdFed, it is completely different! Anytime that you need to reach us at EdFed, you will be able to talk to a live person - every time! We believe in providing excellent customer service and are available to our borrowers 24 hours a day, seven days a week.

When you first consolidate your loans with us, you are assigned a loan advocate. Your loan advocate is from then on, the person who you directly contact with any questions or concerns that you might have about your account. You will have your advocate's direct phone number and e-mail address, so it is your advocate, and only your advocate who you talk to.

No automated voice prompts, or general customer service agents to explain your problem to several times. Your loan advocate is familiar with you and your account, because they handled your account personally when you consolidated. With EdFed, your loan advocate will remember you and treat you as the valued customer that you are! Our advocates are also professional and trained to ensure that you are receiving the personalized, accurate service that you deserve!

Applying Online

Your online application is treated similar to a phone call when it comes to EdFed. Your online application is immediately uploaded to a loan advocate. The advocate will then call you to follow up on your application and answer all your questions. At that time, they will provide you with a phone number with which you can reach them in the future and assist you throughout the consolidation process.

Our superior customer service begins the moment you call (800) 821-5659, or within minutes that you apply online. EdFed also offers a Live Chat option to talk to a live loan advocate.

EdFed Services

EdFed is a premier loan consolidation company that specializes in student loans. We offer consolidation for both federal student loans and private student loans at lower interest rates than you can get from other lenders. With either federal or private student loan consolidation, the length of your loan can be extended to reduce your monthly payments.

Borrower benefits with any EdFed loan consolidation include a single monthly payment at the lowest available interest rates. Also, EdFed offers a 0.25% interest rate reduction when you enroll in the automated debit payment program, and there are no prepayment penalties with any EdFed loan.

EdFed's Federal Consolidation Benefits

Additionally, you can take advantage of the following benefits when you consolidate your federal student loans with EdFed:

  • Low fixed interest rates
  • Several flexible repayment plans
  • Extended repayment terms up to 30 years
  • An Immediate 0.25% interest rate reduction upon enrollment in our automated debit payment program
  • An Additional 1% off your interest rate after 36 consecutive on-time payments (once earned, it is guaranteed for the life of your consolidation)
  • No Fees
  • No Prepayment penalties
  • No Credit checks
  • No Income verification
  • Deferment and forbearance options
  • Work with only one lender, as opposed to several
  • Helpful customer service
EdFed's Private Consolidation Benefits

When you consolidate your private student loans with EdFed, you will receive these great benefits:

  • Low interest rates
  • Flexible Repayment options
  • Extended Repayment terms
  • An Immediate 0.25% interest rate reduction upon enrollment in our automated debit payment program
  • No Prepayment penalties
  • Work with only one lender, as opposed to several
  • Helpful customer service
Start Your Application Today!

Take advantage of EdFed's great money-saving benefits, and incredible customer service today! Call (800) 821-5659 or begin your online application.



 


Article Title : EdFed’s Customer Service and Benefits are Second to None
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EdFed introduces Awareness Learnal
At, EdFed, we proudly introduce 'articles on student loans' and 'Learnal - the journal to learn from', our free newsletter on student loan management, which is sure to keep you informed of the latest events and happenings in the student loan market. To receive your copy of the above just use the RSS feed below and add this to your "My Yahoo", blogs, newstickers, and other similar channels accepting distributable content.
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How EdFed Helped others!
Consolidating my loans with EdFed was the best thing I did this year. Even though I did procrastinate I was able to lock in the lower interest rate and now I am on my way to saving thousands of dollars. Thank you EdFed!
- Noah J.  Denver, CO
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Education is one of the most basic right of any human, but with the increase in prices and the costs involved in education this has made these rights turn into a privilege which very few can enjoy. Any normal person today in the whole of United States has to take an education loan at one point of time to pay for their education fees.

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CONSOLIDATION NEWS
Schools Will No Longer Receive Paper FAFSA Forms
(September 20, 2007)

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